Many experienced unprecedented uncertainty and anxiety. Workers have been through a lot in the past year. When employers have small-group conversations to understand such survey results in greater detail, they discover that neither they nor large swathes of their workforces really know what employees want. Many employees also report that working from home through the stress of the pandemic has driven fatigue, difficulty in disconnecting from work, deterioration of their social networks, and weakening of their sense of belonging. In stark contrast, nearly three-quarters of around 5,000 employees McKinsey queried globally would like to work from home for two or more days per week, and more than half want at least three days of remote work (Exhibit 2). They are hungry for employees to be back in the office and for a new normal that’s somewhat more flexible but not dramatically different from the one we left behind. While they realize that the great work-from-home experiment was surprisingly effective, they also believe that it hurt organizational culture and belonging. Please email us at: than three-quarters of C-suite executives recently surveyed by McKinsey report that they expected the typical “core” employee to be back in the office three or more days a week (Exhibit 1). If you would like information about this content we will be happy to work with you. We strive to provide individuals with disabilities equal access to our website. Employees don’t know what they want and are reevaluating their relationships with work There is, however, one big catch: employers must confront the broadening disconnect between how they and their employees see the future. The return to the workplace is a chance to create a new, more effective operating model that works for companies and people navigating a world of increasing uncertainty. Thanks to the development and wide distribution of COVID-19 vaccines, 2021 presents another such opportunity. And in 2020, the COVID-19 pandemic drove employees out of offices to work from home. In the 1990s, the explosion of PCs and email drove a rapid increase in productivity and the speed of decision making, ushering in the digital age as we know it today. In the 1940s, World War II brought women into the workforce (if not the C-suite) at unprecedented rates. In the 1800s, the Industrial Revolution moved many in Europe and the United States from fields to factories. Once in a generation (if that), we have the opportunity to reimagine how we work.
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